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Posted on Mar 10, 2020

EarthAsylum Consulting

WebAgent Navigator is a fully programmable scripting engine that provides customized dynamic call flow scripting for telephone agents to respond to both inbound and outbound customer and prospect calls. By utilizing specific, detailed and intelligent call scripts, productivity is enhanced through…⁣
⁣• Decreased training time⁣
⁣• Increased agent confidence, morale, and success⁣
⁣• Increased accuracy, consistency, and integrity⁣
⁣• Efficiency from the agent through to backend departments and functions⁣
⁣• Increased customer satisfaction, first call resolution, conversions and upsells⁣
⁣• Reduced total call time⁣
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⁣Just a few of the benefits of using dynamic call scripting in your call center…⁣
⁣• Increase First Contact Resolution⁣
⁣• Improve and Personalize Customer Experience⁣
⁣• Guide Agents Through Predictable Call Flows⁣
⁣• Boost Key Performance Indicators⁣
⁣• Achieve Sales Expectations⁣
⁣• Increased Up-Sells & Cross-Sells⁣
⁣• Maintain Regulatory Compliance⁣
⁣• Automate Data Integration⁣
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⁣#WebAgentNavigator #callcenter #callcenterservices #callcentersolutions #callcentersoftware #callcenteragent #callcentermanagement #telemarketing #contactcenter #AmazonConnect #AmazonWebServices #AWS
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