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Posted on Oct 17, 2019

EarthAsylum Consulting

A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams.

WebAgent Navigator has been in a proprietary production environment at a national call-center for nearly a decade. With well over one million dollars in development costs, WebAgent Navigator is a solid, proven system that can adapt and grow based on client requirements, agent needs, and customer demands.

Now WebAgent Navigator is being offered to outside businesses who can take advantage of the scripting, customer relationship management, and many other features offered by the system. Proprietary code has been removed and many new features and enhancements have been added making WebAgent Navigator more powerful and flexible than ever.

WebAgent Navigator is tightly integrated with Amazon Connect, a simple to use, cloud-based call center, and works well with other Amazon Web Services (AWS). When using WebAgent Navigator with Amazon Connect, Amazon Elastic Compute Cloud (EC2), and Amazon Relational Database Service (RDS), a fully cloud-based, flexible, highly scalable call-center is easily created and maintained.
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