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WebAgent Navigator is a fully programmable scripting engine that provides customized dynamic call flow scripting for telephone agents to respond to both inbound and outbound customer and prospect calls. By utilizing specific, detailed and intelligent call scripts, productivity is enhanced through...

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All parties are better served with an intelligently scripted call that provides …
• The caller with the information they want and the services they request
• The telephone agent with the precise call flow, prompts, and information they need to service the caller
• The client with accurate data f...

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The WebAgent Navigator demo, as well as the development and beta sites, are running from an Amazon EC2 instance with QueueMetrics running on a 2nd EC2 instance. The database (MariaDB) is running on Amazon RDS. The softphone script using Amazon Connect is served from an Amazon S3 bucket using Amaz...

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A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams.

WebAgent Navigator has been in a proprietary production environment at a national call-center for nearly a decade. With well over one million dollars...

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IT Management & Software Development

Kevin Burkholder is an Excellence-driven professional with over 30 years experience in leading projects and people, implementing and overseeing technology programs, and administering all facets of technology initiatives. He possesses in-depth knowledge and understanding of business requirements and functions with an ability to work with business leaders and experts to set agendas and deliver results.

Achieve excellence through the adoption and adaptation of best practices in IT management.

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  • (717) 673-8538


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307 Dampman Road
Honey Brook, Pennsylvania 19344
United States

Business Hours

Mon:8:30 AM – 4:30 PM
Tue:8:30 AM – 4:30 PM
Wed:8:30 AM – 4:30 PM
Thu:8:30 AM – 4:30 PM
Fri:8:30 AM – 4:30 PM
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